“However, the cardholder has an element of responsibility to comply with the cardholder`s agreement, which may include liability provisions where the cardholder may have contributed to unauthorized use of the card by failing to protect the account,” spokeswoman Carla Hindman said. “Choosing your date of birth as your PIN is a direct violation of the terms of your loan agreement. Therefore, we are not prepared to recommend that the bank be reimbursed for your loss,” wrote Lise Fraser, Scotiabank Deputy Ombudsman. The brochure accompanying the Scotiabank Visa Personal Credit Agreement warns you: “DO NOT dial your date of birth, phone number, license plate, address or other easy-to-guess combinations. (A woman) put her hand in my purse and took out my wallet,” Altomare told Global News. Altomare has used part of his date of birth as a PIN for years – numbers that would hold the consumer accountable in case of fraud. “If someone steals your Visa card number, you won`t pay anything for their fraudulent activities,” the policy says. Visa`s marketing is clearly written and has no conditions that mention exceptions when choosing an insecure PIN. “In fact, they accused me of choosing the wrong PIN,” she said. Zero liability cannot be reinterpreted by individual banks, Visa Canada told Global News. “My heart has just piled up. I thought I forgot about it at the restaurant,” Altomare said. For example, if Altomare`s map was stolen in parts of the United States.
or scammed where chip and pin technology was not used, it would not be responsible for losing $1,600. But it wasn`t there, and it was quickly obvious what had happened. Altomare said American Express, MBNA and Capital One were all “sympathetic” and agreed to quash the charges. But Scotiabank didn`t want to do that because the bank said its PIN was too easy to break. Visa, which does not issue cards directly, markets a zero-liability policy. Rose Altomare`s lunch with a friend in Etobicoke last August cost her much more than the price of food. After returning home, she found that her wallet was gone. The bank`s cardholder agreement, which is a more detailed document, goes even further, warning consumers “not to use an electronic signature, which is a combination chosen from your name, date of birth, phone number, bank account number, address or social security number.” Altomare received a new card from Scotiabank, but she said she had no plans to use it. Altomare appealed to the Scotiabank Ombudsman to overturn the bank`s decision, but the bank is sticking to it.